Shipping Policy

1. Production Timeline

Our standard production time is 48 hours from the moment you approve your design proof. This timeline applies to most standard banner orders. Please note:

• Production time begins after proof approval, not at order placement
• Business days are Monday through Friday (excluding federal holidays)
• Large quantity orders or special materials may require additional production time
• Rush production may be available for an additional fee (contact us for availability)

2. Shipping Method

We believe in fast, reliable delivery at no extra cost to you. Every order includes:

• Free overnight shipping on all orders
• Full tracking from production to delivery
• Delivery in 2 days when proof is approved before 9 PM EST

* Delivery times are estimates and may vary based on destination and carrier conditions. Remote areas (Alaska, Hawaii) may require additional transit time.

3. Shipping Coverage

3.1 Domestic Shipping (United States)

We ship to all 50 states, including Alaska and Hawaii. Remote locations and territories may require additional shipping time and fees.

3.2 International Shipping

International shipping is available to select countries. Please note:

• International orders may be subject to customs duties, taxes, and import fees
• The recipient is responsible for all customs charges and fees
• Delivery times vary significantly by destination (typically 7-21 business days)
• Some restrictions may apply based on destination country regulations

4. Order Tracking

All orders include tracking information. Once your order ships, you will receive:

• An email notification with your tracking number
• A link to track your package on the carrier's website
• Updates through your customer portal (if you created an account)

You can also track your order anytime using the Track Order page on our website.

5. Shipping Address

Please ensure your shipping address is complete and accurate when placing your order. We are not responsible for:

• Packages delivered to an incorrect address provided by the customer
• Delays caused by incomplete or inaccurate address information
• Packages returned to us due to address issues (reshipping fees may apply)

6. Delivery Issues

6.1 Damaged Shipments

If your package arrives damaged, please:

1. Document the damage with photographs before opening
2. Contact us within 48 hours of delivery
3. Retain all packaging materials for potential carrier inspection
4. We will work with you to resolve the issue promptly

6.2 Lost Packages

If your tracking shows delivered but you haven't received your package:

• Check with neighbors, building management, or household members
• Look for delivery notices or alternate drop-off locations
• Contact the carrier directly with your tracking number
• If still unable to locate, contact us and we will assist in filing a claim

6.3 Carrier Delays

While we strive to meet all delivery estimates, delays may occur due to weather, carrier capacity issues, natural disasters, or other circumstances beyond our control. We are not liable for carrier delays but will assist you in tracking and resolving any issues.

7. Packaging

All banners are carefully packaged to ensure safe delivery:

• Vinyl Banners: Rolled in protective tubes or folded with tissue paper
• Rigid Signs: Packed flat with corner protection
• Large Orders: Shipped on pallets or in custom crating when necessary

Fold lines on vinyl banners shipped folded will naturally relax when hung. For crease-free delivery on large banners, please request rolled shipping (additional fees may apply for oversized tubes).

8. Holiday Schedule

Our production facility observes the following holidays (no production or shipping):

During peak seasons (holidays, elections, graduation season), production and shipping times may be extended. We recommend ordering early during these periods.

9. Contact Us

For shipping inquiries or assistance with your order, please contact us: