Frequently Asked Questions

Simply visit our product page, enter your custom size, upload your artwork (or choose our design service), and add to cart. Complete checkout with secure payment, and your order will be in production within hours.

We accept PDF, PNG, JPG, AI, PSD, and EPS files. For best results, provide high-resolution files (150-300 DPI at actual print size). Vector files (AI, PDF, EPS) are preferred for text and logos.

Yes! Select the "Design for Me" option when ordering and provide your text, colors, and any images you want included. Our team will create a proof for your approval before printing.

Yes, we send a digital proof via email for your approval. We won't print until you've confirmed the design looks correct. This ensures you get exactly what you expect.

Most orders are delivered within 48 hours of placing your order. We print same-day (for orders placed before noon EST), ship the next business day with overnight delivery, so you typically receive it in 1-2 business days.

Yes! Free overnight shipping is included on all orders within the continental United States. There are no hidden fees or shipping charges added at checkout. See our shipping policy for details.

Currently, we only ship within the United States. We're working on expanding to international destinations in the future.

Yes, once your order ships, you'll receive an email with tracking information. You can also track your order anytime on our website using your order number.

We can print banners from as small as 12" x 12" up to 10 feet or larger. Enter any custom dimensions on our product page to get an instant quote.

Our standard banners are made of durable 13oz or 15oz vinyl with hemmed edges. We also offer mesh banners for windy outdoor locations. All materials are weather-resistant and UV-protected.

Yes! Metal grommets are installed every 2-3 feet around the banner edges at no extra charge. They're perfect for hanging your banner with rope, bungees, or zip ties.

Our vinyl banners are designed to last 2-5 years outdoors depending on weather conditions. The UV-resistant inks prevent fading, and the hemmed edges with grommets provide durability.

Pricing is based on the size of your banner (square footage), quantity, and any add-ons like pole pockets. Use our instant quote calculator to see exact pricing for your specifications.

No rush fees! Our standard turnaround is already super fast (48 hours), and that's included in the regular price. What you see is what you pay.

Yes, quantity discounts are automatically applied when you order multiple banners. The more you order, the lower the price per banner.

If there's a defect in printing or materials, we'll reprint and reship at no charge. Contact us within 7 days of receiving your order with photos of the issue. See our refund policy for details.

You can cancel or modify your order before proof approval. Once approved, production begins immediately and changes may not be possible. Contact us ASAP if you need to make changes.