Refund & Return Policy

1. Custom Product Policy

All banners and signage products are custom-made specifically for each customer. Once production has begun on your order, the materials cannot be reused or resold. For this reason:

2. Proof Approval Responsibility

Before production begins, you will receive a digital proof of your design for review and approval. This proof represents exactly what will be printed.

No refunds, reprints, or credits will be issued for errors that were present in an approved proof. We strongly encourage you to:

• Review your proof on a computer screen (not mobile device) for best accuracy
• Have multiple people review the proof before approval
• Double-check all names, dates, phone numbers, and URLs
• Verify image quality and positioning
• Request revisions if anything needs to be changed

3. When Refunds ARE Available

We stand behind the quality of our products. Refunds or reprints may be issued in the following circumstances:

Late Delivery Guarantee

Approve your proof by the cutoff shown at checkout (9:00 PM ET) and your banner arrives on the date we showed you. Miss the delivery date we showed you and we reprint and reship at no cost.

• The date that counts is the delivery date shown when you approved your proof
• Applies when the proof was approved before the 9:00 PM ET cutoff on a business day
• Covers delays on our side and the carrier's; if a reprint would arrive too late to use, we refund the order instead
• Contact us with your order number and we arrange the reprint or refund

4. How to Request a Refund

If you believe you qualify for a refund under the conditions above, please follow these steps:

5. Cancellation Policy

5.1 Before Proof Approval

Orders may be cancelled for a full refund at any time before you approve the design proof. To cancel, contact us immediately with your order number.

5.2 After Proof Approval

Once you approve your proof, production begins immediately and cancellation is no longer possible. No refunds will be issued for orders cancelled after proof approval.

6. Color Disclaimer

Please be aware that colors displayed on computer monitors and mobile devices may vary from the final printed product. Variations in color perception can occur due to:

• Monitor calibration and display settings
• Device screen technology (LCD, OLED, etc.)
• Ambient lighting conditions when viewing
• Differences between RGB (screen) and CMYK (print) color spaces

Minor color variations between proof and final product are inherent to the printing process and do not qualify for refunds.

7. Refund Processing

Approved refunds will be processed using the original payment method:

• Credit/Debit Cards: 5-10 business days for funds to appear
• PayPal: 3-5 business days
• Other methods: Processing times may vary

Please note that your financial institution may have additional processing times beyond our control.

8. Contact Us

For refund requests or questions about this policy, please contact our customer support team: